UNLIMITED
vHEALTH
BY AETNA

This benefit offers on demand access to Qualified doctors with unlimited consultation.You also get clinical expertise via mobile app or phone.

Get up to 5 OPD consultation vouchers for leading hospitals. These vouchers can be redeemed at network hospitals. To book an appointment call 18001034466 between 8 AM to 8 PM (available all days except national holidays) and provide the voucher code.

OPD
Consultation

ONLINE
PHARMECY
VOUCHER

As a part of this benefit, get online pharmacy vouchers up to Rs. 6000 redeemable at www.netmeds.com, Also, get convenience of door step delivery of your medicines hassle free.

The Master health check-up comprises of 61 vital blood tests. the tests include Liver, Thyroid, Lipid,Renal profile, complete Hemogram, Iron deficiency and Diabetic screening. Plus you can also avail FREE home sample collection facility and the reports are directly sent on email. The Master health check-up report can be an excellent way to start your vHealth consultation.

Health
Checkup
Voucher

Diet
Management
Voucher

Managing a healthy diet truly compliments a healthy living and any treatment. Your membership provides you a FREE 90days diet management program that gives you access to our trained nutritionists and dieticians ready to provide you with your own customized diet plan as per your health & lifestyle requirement.

Dental health plays a vital role in managing overall health and wellness. Now achieve complete oral hygiene with vHealth Dental Wellness package. Your membership benefits entitle you for one sitting of ultrasonic cleaning and scaling at our partner dental clinic.

Dental
Care
Voucher

Network
Discount
Card

Get discount vouchers across multiple network of diagnostic centres, hospitals and pharmacies. the vouchers are redeemable on diagnostic tests provided by partner network centres. To book an appointment call 18001034466 between 8 AM to 8 PM (available all days except national holidays) and provide the voucher code.

No matter the time, destination, or situation, we'll block all your lost cards in a jiffy. Just call 1800 4194000 (toll-free) or 6000 4000 (Prefix City STD code - both numbers available 24x7) and leave the rest to us.

One call
to block all
your cards

TAJ Hotel
Stay
Gift Card

Get a pre-loaded Gift Card which you can use for stay related spends at any domestic property of the Taj Group of Hotels once every year during your membership period. Call CPP's helpline number and place a request for your Gift Card.

You will be provided with 3M Car Care Voucher up to Rs. 3000 per year that can be used for discount on services offered by 3M Car Care stores.

3M Care
Care
Voucher

Emergency
travel and
hotel
assistance*

Stranded in a hotel, taxi, or airport with no cash or cards? We've got you covered. Get an advance to pay your bills and get a replacement ticket back home for up to Rs. 120,000 each within 48 hours internationally & 24 hours in India. Emergency cash advance up to Rs. 20,000 if required within India only.

*To be returned within 28 days.

Car breakdown or a punctured tire? We will assist you with our 24x7 road side assistance service,including towing, flat-tyre, battery jumpstart, and fuel delivery, among others. these services are available in 400+ cities in India, within 75 kilometres of the city centre. With CPP, never worry about your safety when driving.

Road side
assistance

Preventive
maintenance
service

LivCare comes with a one-time free preventive maintenance service for your existing appliances applicable as per opted variant. this includes appliance cleaning and functional checking.

Get Live TV (ZEE5)and Movies Subscription (EROS NOW) packs as a part of benefits offered with this product.

Entertainment
benefits

Complimentary
Group Term
Life Insurance*

With CPP LivCare membership, you get complimentary term life insurance up to Rs. 40 lakhs (as applicable to your variant) and secure future of your family in case of unforeseen circumstances.

*You will be enrolled into the Complimentary group term life insurance cover benefit within seven (7) days of your membership start date.
The Group Term Life Insurance cover is provided by Bajaj Allianz Life Insurance Co. Ltd. registered with IRDAI under the group insurance scheme taken by CPP for its customers wherein CPP is a master policy holder. For more details, Please refer to the group policy terms and conditions that will be separately shared with you by the Insurance Company.

CPP LIVCARE – FAQs

WHAT WILL I RECEIVE UNDER THE CPP LIVCARE MEMBERSHIP WELCOME PACK?

This welcome pack contains the following elements that explain all the aspects of your membership in detail:

  • Membership details like membership id, tenure, membership start and end date
  • Benefit Guides of your product
  • Detailed terms & conditions of your membership
  • Various voucher codes as per your product offering
  • Physical vouchers as per product offering

WHAT IF I DON’T RECEIVE MY CPP LIVCARE MEMBERSHIP WELCOME PACK?

In case you don’t receive the welcome pack in your registered address, you can contact CPP’s helpline number 1860-419-4010 (Monday – Sunday, 11am – 9pm) and place a request for regeneration of the welcome pack. Welcome pack will be re-dispatched to the registered address.

WHERE SHOULD I CONTACT IF THE DETAILS OF APPLICANT IN MY WELCOME PACK IS INCORRECT?

In case there is any error in the details mentioned in your welcome pack, simply call our CPP’s helpline number 1860-419-4010 (Monday – Sunday, 11am – 9pm) and place a request. You may be required to submit documents to effect the change in your membership details.

I HAVE RECEIVED REDEMPTION CODES FOR BENEFITS IN MY WELCOME PACK. HOW LONG ARE THESE CODES VALID?

Usage guide and validity of the redemption code will be mentioned in the welcome pack

WHEN CAN I START AVAILING BENEFITS COME UNDER THE MEMBERSHIP?

Your Membership begins as soon as you are enrolled in, and you can redeem your benefit vouchers when you will receive the welcome pack.

WILL I GET A REFUND IF I CANCEL MY CPP LIVCARE MEMBERSHIP?

The refund of Membership Fee will be as per the following refund grid:

  • Within 30 days:     100% Refund
  • After 30 days:         NIL

Product Terms & Conditions

Agreement and Terms & Conditions for Your CPP LivCare Membership (Purchased and Financed through BHFL)

Please read this document carefully and keep it in a safe place

Please read this document carefully. It sets out terms and conditions of Your Agreement with CPP Assistance Services Private Limited (CPP) for the LivCare Service

Definitions:

Where the following words are used in these terms and conditions, they will have the meanings shown below:

Abroad – In a country other than India.

Agreement – These terms and conditions of the CPP LivCare Service product and any changes thereto.

BHFL – Bajaj Housing Finance Limited, whose registered office is atMumbai Pune Road, Akurdi, Pune - 411 035 Maharashtra and its corporate office at S No. # 208 / 1-B, 5th Floor, Viman Nagar, Pune – 411014, Maharashtra (India)(and from whom You have financed Your CPP LivCare Membership).

Card – Your credit, debit, prepaid, cash and other similar cards.

Card Loss – Loss by You or theft from You of a Card.

CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana India and registered office is at A-370, 2nd Floor, Kalkaji, New Delhi – 110019.

EAI – Europ Assistance India Private Limited

EROS Now – Eros International Media Ltd.

Fee – Means the total amount, inclusive of all applicable taxes, that You pay towards Your Membership which is shown in Your Welcome Pack or as agreed with You from time to time. CPP reserves the right to revise its Fee at any point of time.

Home – The place where You permanently reside; which You have given us as Your address while registering for the Membership.

IHO- Indian Health Organisation Private Limited

Issuer – The issuers of the Cards.

Jeeves – Jeeves Consumer Services Private Limited

Member | Customers – The person who has purchased and is entitled to use the Service whose name appears in the Welcome Pack.

Membership – Your right to use the Service for each year for which You pay the Fee as per the Agreement.

Period of Agreement – Period from the Start Date

Registered Vehicle – The vehicle You have registered with Us for Roadside Assistance.

Roadside Assistance – Means the services, which will be provided to You by TVS Auto Assist in relation to the breakdown of Your Registered Vehicle.

Service – Shall have the meaning given to it in paragraph A below.

Start Date – The date on which the Membership commences as set out in Your Welcome Pack which We send to You.

Taj – Taj Group of Hotels

TVS Auto Assist – TVS Auto Assist (India) Ltd.

3M – 3M India Limited

Voucher Amount: The amount as mentioned on the Voucher provided to You as part of Your welcome kit.

Voucher Code: The code, required to avail the service, mention on the Voucher provided to You as part of Your welcome kit.

We, us, our – CPP.

Welcome Pack - means the pack We send to You when You have purchased the Membership for the Services containing these terms and conditions and other information relevant to the Service.

Year – A period of twelve (12) consecutive months.

You, Your – The Member.

ZEE – ZEE Entertainment Enterprises Limited.

ZEE5 – Online streaming services of various contents offered by ZEE

The CPP LivCare Membership Service is provided by CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon - 122002, Haryana, India in conjunction with its third party suppliers/service providers.

Should You have any queries about these terms and conditions or Your Membership, You can contact us by email at feedback@cppindia.com or by telephoning us on 1860-419-4010(lines open 11am to 9pm, seven (7) days a week). You can also write to us at the following address:

CPP Assistance Services (Pvt) Ltd
P O Box No 826, Kalkaji Post Office, New Delhi - 110019

CPP LivCare

A: Assistance Services – what is provided?

To provide You with health related services as set out in section in A1 to A7 below, We have contracted with IHO, who is Our third party supplier/service provider and will facilitate provision of these services. Services under section A1 to A7 are owned and/or facilitated by IHO and IHO will be responsible and liable for any claims arising from the use of it by You.

A1: Unlimited vHealth by Aetna

To avail this service, You will need to call IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays). A Tele-medicine advisor at IHO will speak to You and accordingly will connect with the IHO’s team of doctors. You must be at least 18 years of age to utilize this service. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms.

A2: Online Pharmacy Voucher

To avail this service, You need to visit www.netmeds.com and apply the Voucher Code, provided to You as part of Your welcome kit, to purchase the medicines equal to the Voucher Amount. You can call IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays) for any assistance on use of this service. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms .

A3: OPD Consultation voucher

To avail this service, You will need to call IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays) and provide the voucher code (provided to You as part of Your welcome kit) to book the appointment at an IHO network hospital. IHO team will fix the appointment and communicate to You accordingly. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms.

A4: Network Discount Card

To avail this service, You can visit IHO’s website www.vhealth.io to locate the IHO empaneledcenters or You can call the IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays) for any assistance. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms .

A5: Health Checkup Voucher

To avail this service, You will need to call IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays) and provide the voucher code (provided to You as part of Your welcome kit) to book the appointment with IHO’s trained nutritionists and dieticians. IHO team will fix the appointment and communicate to You accordingly. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms

A6: Diet Management Package

To avail this service, You will need to call IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays) and provide the voucher code (provided to You as part of Your welcome kit) to book the appointment with IHO’s trained nutritionists and dieticians. IHO team will fix the appointment and communicate to You accordingly. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms

A7: Dental Care Voucher

To avail this service, You will need to call IHO help desk number 18001034466 between 8 AM to 8 PM (available all days except national holidays) and provide the voucher code (provided to You as part of Your welcome kit) to book the appointment at an IHO partner center. IHO team will fix the appointment and communicate to You accordingly. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms.

Following are some key Terms and Conditions for the Services offered under section A1 to A7:

  1. CPP's role here shall be limited to that of a mere facilitator, and CPP shall not in any manner be liable to the customers for any loss, damage, or compensation in relation to or arising from the use of IHO’s products & services.

  2. You confirm that You have read and understand the specific Terms and Conditions on IHO’s website www.vhealth.io and its terms of use at https://vhealth.io/terms.

  3. Note that some of the services under sections A1 to A7 may not be available on Sundays, You will need to contact IHO’s helpdesk at 1800 103 4466 to confirm.

  4. To offer these services, IHO may have to collect your identifiable health information including physical, physiological and mental health condition, and medical records and history as part of IHO’s virtual health services. The use of your sensitive personal information which includes your health information will be governed IHO’s Privacy Policy and Terms of Use which you confirm you have read and understood on IHO’s website https://vhealth.io.

A8: Roadside Assistance (for one Car or Bike) - As per the eligibility for the variant purchased by You

If there is a breakdown of Your Registered Vehicle and You require our assistance Service in relation to Your Registered Vehicle, We will liaise with TVS AUTO ASSIST (INDIA). LTD. (TVS AUTO ASSIST) who is our third party supplier/service provider and facilitate the specified services mentioned below

For deriving this benefit, You may call our call center 1800-419-4000 and Our customer service agent will assist You with the same.

Territorial Scope: Roadside Assistance Services will be provided within 75kms radius from city centre in the cities under coverage network of TVS Auto Assist (India) Ltd., in the Republic of India. A current list of cities where the below mentioned services are provided is available on our website in.cppgroup.com

What is provided?

A8.1 Assistance over phone

In the event of Breakdown, wherein the Customer is calling for support, TVS AUTO ASSIST shall understand the basic problem prior to offering solutions. Some minor issues can be supported over the phone. For e.g. Issues such as, helping Customer on the basic checks & Information. – Locating the nearest dealer, locating nearest medical assistance (based on availability) etc.

A8.2 Onsite support for Minor repairs

In the event the Vehicle covered under this Agreement having a breakdown due to minor mechanical/ electrical fault, TVS AUTO ASSIST shall support by arranging vehicle technician to the breakdown location within a maximum time period of sixty minutes. TVS AUTO ASSIST will bear the labor cost and conveyance charges. Cost of spare parts if required to repair the vehicle on the spot (Outside coverage area) to obtain such material & spare parts will be borne by the Customer.

A8.3 Rundown of Battery

In the event the Vehicle covered under this Agreement having a breakdown due to minor mechanical/ electrical fault, TVS AUTO ASSIST shall support by arranging vehicle technician to the breakdown location within a maximum time period of sixty minutes. TVS AUTO ASSIST will bear the labor cost and conveyance charges. Cost of spare parts if required to repair the vehicle on the spot (Outside coverage area) to obtain such material & spare parts will be borne by the Customer.

A8.4 Towing of the Registered Vehicle

In the event that a Vehicle is immobilized due to the breakdown or accident and “On-site” preliminary support to make the vehicle roadworthy is not possible, TVS AUTO ASSIST shall arrange and bear the expense for transferring the Vehicle to the Customer Preferred Workshop or Nearest Authorized outlet of the OEM. These services shall be provided using equipment/s deemed most suitable by TVS AUTO ASSIST. Limit for such transfer distance shall be 75kms from the breakdown location. In case transfer distance is greater than 75kms, the costs in excess of 75kms shall be borne by the Customer.

Towing will be available for mechanical breakdown, accidents, and also key lost cases where repair cannot be done on the spot

For accident cases towing will be activated on the completion of police formalities if any.

A8.5 Key Services

In case vehicle becomes immobilized because key on locked inside the vehicle or key is lost, TVS AUTO ASSIST will provide assistance to customer by towing the vehicle to the nearest authorized workshop within 75 kms. Also Delivery of Spare Key is available.

A8.6 Fuel Delivery

If the vehicle becomes immobile due to empty fuel tank TVS AUTO ASSIST will support the customer by arranging (5 Lit.) Petrol & Diesel for 4w & (2 Lit) Petrol for 2w to customer. TVS AUTO ASSIST will bear the labor cost and conveyance charges. Fuel charges shall be borne by end customer/ user. This service is based on availability of fuel.

A8.7 Incorrect Fueling

During incorrect fueling, TVS AUTO ASSIST will tow the vehicle to the nearest Authorized Workshop or Customer preferred Workshop upto 75 kms and towing cost will not be borne by the customer

A8.8 Flat Tyre Support

In the event that the Vehicle has a puncture or tyre burst, TVS AUTO ASSIST shall support the Customer in replacing the flat tyre with spare tyre.

In case of non-availability of spare tyre, TVS AUTO ASSIST will try to repair the faulty tyre. This service is based on the availability of tyre repair shop near the breakdown location. All the cost related to rendering such service will be charged to customers.

A8.9 Coordination In Extraction or Removal of Vehicle

In the event of vehicle being stuck in ditch, pit or valley, coordination will be done with external agencies where ever possible. Cost to be borne by Customer. Any consequential damage during the process will be borne by the Customer. SLA not applicable in such cases.

A8.10 Taxi Assistance

In the event that a Covered Vehicle is immobilized due to the breakdown or accident and “On-site” preliminary support to make the vehicle roadworthy, is not possible, TVS AUTO ASSIST shall arrange and bear the expense for transferring the Covered Vehicle to the nearest Authorized Workshop & Customer Preferred Workshop upto 75 kms. To help the Customer continue with his journey, TVS AUTO ASSIST will provide taxi assistance for first 50 Kilometers from breakdown spot and excess Kms will be borne by the Customer.

A8.11 Medical/Legal Accommodation

In case of any medical or legal problem arising due to breakdown or accident, TVS AUTO ASSIST shall provide contact details of the nearby professionals in related field and intensely try to ensure their first contact, in order to provide convenience to such customers. In this area TVS AUTO ASSIST shall merely be a facilitator and shall not be held responsible for quality of services, actual charges will be borne by the customer. TVS AUTO ASSIST role shall end as soon as we provide contact details to the customer. In case such services are not available in that area TVS AUTO ASSIST shall not be held responsible in any manner, whatsoever.

OUTSTATION BENEFITS:

A8.12 Hotel Accommodation

In case of outstation breakdown, TVS AUTO ASSIST will provide coordination for Hotel Accommodation. All related hotel charges will be payable by the customer.

A8.13 Inward & Forward Journey

In case of outstation benefits, TVS AUTO ASSIST will provide coordination for Inward or Forward Journey. All related charges will be payable by the customer.

A8.14 General Conditions and Exclusions

The roadside assistance services facilitated by Us for You will be limited as follows:

General conditions

You may register Your vehicle(s) against this membership for the variant purchased by You. The assistance services provided will also cover Your passenger car if another authorized driver is driving. If You register a two-wheeler then only You may use the assistance services provided in this Membership. If You change Your vehicle, You must send Your RC copy for approval by CPP before the Registered Vehicle is changed.

Restricted exclusions:

If the Registered passenger car is over the age of 8 years or Registered two-wheeler is over the age of 5 years, the assistance stipulated in A8.1 – A8.4 (inclusive) will not be provided.

Events not covered under Road Side Assistance:

  1. Faulty fuel gauge
  2. Speedometer not working
  3. Air-conditioning is not working
  4. When the passenger door(s) cannot be opened and there are no passengers in the vehicle
  5. Boot cannot be opened
  6. The front and/or rear demisters are not functioning
  7. Horn is not functioning. If the horn is sounding continuously, the Assistance Services will be provided
  8. Damaged door mirrors
  9. When the rear view mirror is damaged but it does not obstruct the driver’s vision
  10. Damaged or faulty fuel cap but vehicle has not run out of petrol and there is enough fuel in the tank to enable the vehicle to reach the nearest authorized dealer
  11. When the sun roof cannot be opened
  12. When the sunroof cannot be closed but weather conditions are fair and the vehicle is not exposed to any security risk
  13. When windows cannot be opened
  14. When windows cannot be closed but weather conditions are fair and the vehicle is not exposed to any security risk
  15. Seat adjustor is faulty but the vehicle can be safely driven
  16. When passenger seat belts are faulty but there are no passengers in the vehicle
  17. Faulty security system unless the vehicle is immobilized or unless the alarm is sounding continuously
  18. Transmission stuck in sports/winter mode
  19. When the ABS lights are illuminated
  20. Air bag warning lights are illuminated
  21. Traction control lights are illuminated
  22. Other non-safety related lights/service warnings are illuminated
  23. When your Vehicle runs out of windscreen wiper fluid
  24. Front windscreen wipers faulty but weather conditions are fair
  25. Rear windscreen wiper faulty
  26. Vehicle pick-up and drop for routine maintenance is not included.

Special Exclusions

The following scenarios are special exclusions under Roadside Assistance, and therefore TVS AUTO ASSIST will not be responsible for any assistance costs as a result of any of the following:

  1. Vehicle is involved in motor racing, rallies, speed or duration tests, practice runs or operated outside official roads
  2. Assistance is required as a result of wars, riots, uprising, mass political demonstrations, pillage, strike, use for military purposes or acts of terrorism, earthquake damage, freak weather conditions, atmospheric phenomena, nuclear transformation phenomena or radiation caused by artificial acceleration of atomic particles
  3. Breakdown is caused by deliberate damage, vandalism or participation in a criminal act or offence
  4. The immobilization is resulting from damage caused by intervention of the police or other authorities
  5. Any damage resulting from the use of the vehicle against the recommendations of the owner manual
  6. Any consequential costs and/or damage to property as a result of a breakdown
  7. Vehicles kept in a non-roadworthy condition or not serviced in accordance with the manufacturer’s recommendations
  8. Vehicles used in non-motoring roads
  9. Abusive behavior of the Customer, any fraudulent representation, malicious intent or suppression of facts vital to the rendering of Services.
  10. When the driver of the vehicle is found to be in any of the situations that are indicated below:
  11. in state of intoxication or under the influence of alcohol, drugs, toxins or narcotics.
  12. driving without permission to drive or not having corresponding license for the category of the Vehicle or documents not in proper or valid state.
  13. Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence
  14. Any history where the Customer has on prior occasions misused or abused the services.
  15. Accidents resulting from the illegitimate removal of the Vehicle
  16. Accidents or breakdowns that occur when the Customer or the authorized driver have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling them etc.
  17. Any vehicle involved in or liable to be involved in legal case prior to or post immobilization or which is to be kept in an as-is state as evidence or for any legal requirements.
  18. Vehicle lacking documentation or requirements such as technical inspection of the Vehicles, obligatory insurance etc. legally necessary to ply on public roads.
  19. Breakdowns or accidents caused by fuels, mineral essences, and other inflammable, explosive or toxic materials being transported in the Vehicle.
  20. Any large or wild animals being transported in the Vehicle.
  21. Those vehicles not powered exclusively by an internal combustion engine or running on LPG fuel.
  22. Vehicle unlock service will be provided only upon checking and confirmation with the legal owner of the Vehicle.

Card Loss Reporting and Related Services

When You report a Card Loss to us, We will contact the Issuers and ask them to cancel the Card. Please call our helpline 1800-419-4000 to avail this service. In case you have not shared the details of a particular card with us and request the same to be blocked, CPP will attempt to block that card with the help of other details provided by you on a best effort basis.

If You request at the time of reporting Your Card Loss, the assistance services set out at A9, A10 and A11 may be available to You through EAI, who has contracted with us, to provide You the assistance services set out at A9, A10 and A11 below. You consent to us making such enquiries from such persons and/ or organizations as are necessary to assess the claim that You are making. At the time of Your request for Service, We may ask You to provide evidences for Your need of emergency assistance and in the absence of which Your request for Emergency Assistance may be rejected by Us.

Any advance made to You under this Section A9, A10 and A11 shall be interest free and repayable by You to EAI within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid then steps will be taken to recover the advance, which may include legal steps, the costs of which recovery may be added to the outstanding balance of the advance made.

A9: Advance of Emergency Hotel Bills

If You or Joint Member are Abroad or in India at the time of the Card Loss, We will facilitate through EAI an advance direct to Your hotel to cover Your hotel bill uptoRs 120,000 if abroad and up to Rs 60,000 if in India. (as per the variant purchased by You)

A10: Emergency Cash Advance

If You are in India at the time of the Card Loss, We will facilitate through EAI an emergency cash advance for You of up to the total amount of Rs 20,000 (as per the variant purchased by You) for basic living expenses and to help You reach Your Home if some or part of Your cash is lost or stolen at the same time as the Card Loss.

A11: Advance of Replacement Travel Tickets

We will facilitate through EAI replacement travel tickets against an advance for You of up to Rs 120,000 if abroad and up to Rs 60,000 if in India (as per the variant purchased by You), so that You can return to the travel destination nearest to Your Home. We will do this if Your travel tickets have been lost or stolen at the same time as the Card Loss when You are Abroad or in India.

A12: Movie Subscription

As part of this benefit, You will be provided with Plus subscription pack offered by Eros Now which will enable You to watch unlimited movies and shows, and access music (which are part of the movies, shows and music library of Eros Now). For deriving this benefit, You are provided with a unique Eros Now redemption code in the Pack and You are governed by and must adhere to the following specific terms and conditions:

  • This subscription is issued and governed by the terms & conditions of Eros Now, as may be amended from time to time. For detailed terms & conditions, please visit http://www.erosnow.com/#!/termsofuse
  • The redemption code is valid for a period of 3 months from the date of purchase of Membership.
  • This offer is not an instrument for payment and shall be used only for the purpose of availing Eros Now Plus subscription on the supported devices. For details please visit http://www.erosnow.com/#!/getting_started
  • Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing Eros Now subscription
  • Content available on Eros Now Plus subscription shall be subject to change at the discretion of Eros Now at any time.
  • Please contact Eros Now at http://www.erosnow.com//#!/contact for further details or enquiries regarding Your subscription.

Our role in relation to Eros Now subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A13: ZEE5 All Access Annual Subscription

As a part of this benefit, You will be provided with ZEE5 All Access Annual subscription offered by ZEE, an online portal service with various contents, by way of streaming over the internet on mobile and similar handheld devices, and by the way of mobile applications. With this You can watch Live TV channels, originals, movies, TV shows with quality streaming and a premium experience.

For deriving this benefit, You are provided with a unique ZEE5 redemption code in the Pack and You are governed by and must adhere to the following specific terms and conditions:

Your access to and use of the ZEE5 All Access Annual subscription is subject to Terms of Use, Privacy Policy and all applicable laws, rules, and regulations.

  • This subscription is issued and governed by the terms & conditions of ZEE5, as may be amended from time to time. For detailed terms & conditions, please visit https://www.ZEE5.com/termsofuse
  • You consent to the terms of Privacy Policy of ZEE5 available at https://www.ZEE5.com/privacypolicy and agree to the use of Your Personal Information in the manner as provided under this Privacy Policy.
  • The redemption code is valid for a period of 3 months from the date of purchase of Membership.
  • This offer is not an instrument for payment and shall be used only for the purpose of availing ZEE5 All Access Annual subscription on the supported devices. For details please visit https://www.ZEE5.com/termsofuse
  • Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing the ZEE5 All Access Annual subscription.
  • Content available on ZEE5 shall be subject to change at the discretion of ZEE at any time. The content available to view will vary by geographic location. ZEE may use technology to assess your geographic location.
  • Please contact ZEE5 at support.in@ZEE5.com for further details or enquiries regarding Your subscription.
  • Our role in relation to ZEE5 shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

A14: Preventive Maintenance Visit

As part of this benefit, You will be provided with one free home visit per appliance per yearof a technician over the Period of Agreement for preventive maintenance service (Labour only) of Your Appliance, for which we have tied up with Jeeves who is our third party supplier/service provider and will provide this service. For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

  • To avail this benefit, please call Us on the helpline number 1860-419-4010 and Our customer service agent will assist You with the same.
  • Preventive Maintenance Visit will be provided in India in the cities under coverage network of Jeeves. Its network development of new cities is in progress. A current list of cities where this service is provided is available on http://www.jeeves.co.in
  • This benefit is governed by the terms & conditions of Jeeves, as may be amended from time to time. For detailed terms & conditions, please visit http://www.jeeves.co.in/termscondition.aspx
  • This benefit is governed by the terms & conditions of Jeeves, as may be amended from time to time. For detailed terms & conditions, please visit
  • Our role in relation to preventive maintenance visit shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use

A15: Hotel Stay Gift Card - Taj Group of Hotels

You will be entitled to a preloaded Gift Card which You can use for stay related spends at any domestic property (within India) of the Taj Group of Hotels. Please call Our helpline number 1860-419-4010 to place a request for Your Gift Card. For deriving this benefit, You are subject to and must adhere to the following specific terms and conditions:

  • This benefit is governed by the terms & conditions of Taj, as may be amended from time to time. For detailed terms & conditions, please visit https://www.tajhotels.com/en-in/giftcard/
  • Our role in relation to Hotel Stay Gift Card be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use. Please contact Taj for further details or enquiries regarding this benefit.

A16: 3M Car Care Voucher

You will be provided with 3M Car Care Voucher that can be used for discount on Services offered by 3M Car Care stores. For deriving this benefit, please call 1860-419-4010 to place a request for Your 3M Car Care Voucher.

You are governed by and must adhere to the following specific terms and conditions:

  • The list of cities where 3M operates is available on http://carcarestores.3mindia.co.in/
  • 3M Voucher Specific Terms & Conditions
  • This voucher is valid across all 3M Car Care stores in India
  • This voucher is valid across all 3M Car Care stores in India
  • This Voucher must be redeemed in full and partial redemption or refunds are not allowed.
  • One Voucher can be used only once. Multiple usages of the same voucher is not permissible.
  • One voucher can be used only on one car.
  • Multiple Vouchers can be used for a single transaction
  • This vouchers can be redeemed only on services offered by 3M Car Care stores and cannot be returned/ refunded
  • This Voucher cannot be clubbed with any other type of Voucher, offer, scheme or promotion or packages.
  • This Voucher cannot be utilized outside 3M Car Care Store.
  • This Voucher cannot be exchanged for cash/gift card/credit notes.
  • In the event the store is unable to provide the services on the same day due to availability etc., customer to co-operate to avail the same on the day as indicated by the store.
  • This voucher is valid for 60 days from the date of issue.
  • 3M shall not be responsible for any stolen vouchers and no representation in this regard shall be acceptable-in any form or value.
  • Decision of 3M shall be final for acceptance of voucher.
  • All disputes are subject to jurisdiction of Courts in Bangalore only.
  • No claims or demand shall lie against 3M. 3M reserves right to withdraw the offer, change the conditions of the offer without prior notice.
  • Our role in relation to 3M Car Care Voucher shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from their use.

B: General conditions

Please read this section carefully as it contains important information

Eligibility

The Service is only available to residents of India who are over the age of eighteen (18).

Term of Membership

  • 1. Your Membership is available to the person whose name appears in the Welcome Pack only and is non-transferable.
  • 2. You must provide us with full and accurate information in connection with Your request for the CPP LivCare services.
  • 3. Advance payment of the Fees is the essence of the commencement of the Membership and the Services under the Agreement with You
  • 4. Your Membership begins on the Start Date and continues for the Period of Agreement in return for advance payment of the Fee.
  • 5. You must report lost or stolen Cards to us by telephone within twenty-four (24) hours of discovering the Card Loss.
  • 6. Any change or new addition to Your Service shall be intimated to You at least forty-five (45) days in advance and such change shall become applicable to You from the date of such intimation. However, it is clarified that the Assistance Service features listed under A1 to A15, where We are acting as facilitator, may be added, modified, removed or replaced during the Period of Agreement without this advance notice period of forty-five (45) days.

Limitations

  1. In the event of theft or loss of Cards, You have to immediately call us to report the loss of the Cards. In case You have not shared the details of a particular Card with us and request the same to be blocked, We shall attempt to block that Card with the help of other details provided by You on a best effort basis. In the event that Your input is required in the form of confidential personal information number (PIN) or a telephone identification number (TIN) (which cannot be disclosed to a third party), We will assist You by conferencing You on the telephone call with the Issuer in order for You to provide such PIN/TIN for authentication purposes.

  2. For services setup under sections A1 to A7, Please note that CPP's role here shall be limited to that of a mere facilitator, and CPP shall not in any manner be liable to the customers for any loss, damage, or compensation in relation to or arising from its use. Services under section A1 to A7 are owned and/or facilitated by IHO, IHO will be responsible and liable for any claims arising from the use of IHO products & Services by You. You expressly represent and warrant that you will not use these Services if you do not understand, agree to become a party to, and abide by all of the Terms of Use. Please refer to detailed Terms and Conditions on IHO’s website https://vhealth.io and its terms of use at https://vhealth.io/terms.

  3. It is hereby declared that neither CPP nor IHO is not a merchant, manufacturer, or provider of medical services, save for the provision of virtual health (“tele/video consultation”) services. We or IHO makes no express or implied representations or warranties about the description, quality, fitness for any particular purpose, productiveness, or any other matter in relation to Services and disclaims any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. In addition to this CPP or IHO also does not authorize anyone to make any warranty on Our or IHO’s behalf.

  4. SERVICES UNDER SECTION A1 to A7 ARE NOT HEALTH INSURANCE POLICIES. These are Health related Services provisioned by Our third party service provider at certain locations and access to virtual health services.

  5. All Services offered under this membership are provided on “As Is” and “As Available” basis and may be subject to certain limitations. Consequently in no event shall CPP or its third party service providers be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost business/revenue/profit/goodwill or damages arising from your use or unavailability of these Services and/or any other the services offered to you by Us or our third party service providers in any manner whether or not We or our third party service providers have been warned of the possibility of such damages or could have reasonably foreseen such damages.

  6. CPP reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any component of, or term relating to, the Services offered under this membership or any voucher issued to you by CPP or its third party service providers and update information from time to time.

  7. Note that services set out in Section A1, A2, A3, A4, A5, A6, A7, A8, A10, A12, A13, A14, A15 and A16 of this Agreement will not be available Abroad and within India, this service will be available in the cities under the coverage network.

  8. We cannot be held responsible for any loss, damage or fraud (direct or indirect) which might occur to You due to wrong submission of any information to Us by You or if are unable to provide the Services to You for reasons beyond Our control or even after reasonable efforts made by Us.

  9. It is hereby clarified that TVS Auto Assist will always remain responsible and liable for Road Side Assistance service (Section A8). You will be governed by the specific Terms and Conditions of TVS Auto Assist as applicable to You. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service.

  10. The services set out in Sections A9, A10 and A11 shall be provided only at the sole discretion of CPP, however, every effort will be made to provide You with emergency funds in line with the terms and conditions set out in these sections of this Agreement. At the time of Your request for Service, We may ask You to provide evidences for Your need of emergency assistance and in the absence of which Your request for Emergency Assistance may be rejected by Us. There may also be times when it will not be possible to arrange for the transfer of funds to some countries or remote geographical locations or due to events or conditions that are out of our control (i.e. political instability, regulatory restrictions, war, natural disaster, etc.) and for which We cannot be held liable.

  11. It is hereby clarified that EROS NOW will always remain responsible and liable for any services / claims arising from the use of EROS NOW Movies Subscription (Section A12). You will be governed by the specific Terms and Conditions of EROS NOW as applicable to you at the time of usage. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service.

  12. It is hereby clarified that ZEE will always remain responsible and liable for any services / claims arising from the use of ZEE5 All Access Annual Subscription (Section A13). You will be governed by the specific Terms and Conditions of ZEE as applicable to you at the time of usage. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service.

  13. It is hereby clarified that Jeeves (Section A14) will always remain responsible and liable for any services / claims arising from the use of preventive maintenance visit by You. You will be governed by the specific Terms and Conditions of Jeeves as applicable to you at the time of usage of Jeeves. Our role in relation to this service provided to You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of this service.

  14. It is hereby clarified that TAJ Hotel Stay Gift Card (Section A15) is the property of TAJ Group of Hotels and it will always remain responsible and liable for any services / claims arising from the use of the service by You. You are governed by the specific Terms and Conditions of TAJ as applicable to you at the time of redemption of the Gift Card at TAJ Group of Hotels. Our role in relation to TAJ Gift Card shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of TAJ Gift Card.

  15. It is hereby clarified that 3M Car Care Vouchers (Section A16) are the property of 3M India Ltd and it will always remain responsible and liable for any services / claims arising from the use of 3M Car Care Vouchers by You. You are governed by the specific Terms and Conditions of 3M Car Care Vouchers as applicable to you at the time of redemption of these Vouchers at 3M Car Care stores. Our role in relation to 3M Car Care Vouchers shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of 3M Car Care Vouchers.

Payment

  1. You (or BHFL if You have got Your CPP Membership financed through BHFL) must pay the Fee in advance on or before the due dates set out in Your Welcome Pack or which We agree with You from time to time and You must re-pay BHFL the full amount paid by BHFL to Us on Your behalf for Your CPP Membership.
  2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your Membership until the Period of Agreement.

Cancelling Your Membership

  1. You have a right to cancel Your Membership within thirty (30) days of Your Start Date. If You exercise this right to cancel then Your Membership will be cancelled immediately and any payment of Membership Fees made by You (or BHFL on Your behalf) will be refunded to You (or BHFL) as the case may be, as per the terms agreed with BHFL. The refund of Membership Fee will be as per the following refund grid:

    Within 30 days: 100% Refund

    After 30 days: No refund of membership fees

    No refund of Fee shall be due on cancellation under any circumstances if You have used any of the features of the Service or if the cancellation notice is provided after thirty (30) days from the Start Date.

  2. We will cancel Your Membership on written notice to You if:

    a) We do not receive advance payment of the Fee from You (or BHFL) on the date it is due; and/or

    b) You have failed to re-pay BHFL the full amount paid by BHFL to Us on your behalf for Your Membership and We are informed by BHFL to cancel your Membership

    c) You have at any time:

    i) given us false or materially incomplete information in relation to Your Membership; or

    ii) committed a material breach of the terms and conditions of Your Membership.

Governing law and Jurisdiction

These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

We and You agree that all the disputes/differences arising out of or in relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi. You and We agree that terms and all other communications will be issued in English.

Complaints

If at any time You want to tell us about a problem with Your Membership please call us on 1860-419-4010 or You can write to the Complaints Manager at:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

We will do our best to revert to Your query within 48 working hours. We will also do our best to send you communications as relevant from time to time to keep You informed on the progress.

If you think you are not getting a satisfactory response, You may escalate the matter to escalations@cppindia.com

Recording calls

We record all telephone calls made to us. We do this to:

  • provide a record of the instructions We have received from You;
  • allow us to monitor quality standards;
  • help us with staff training; and
  • meet legal requirements.

All communications and Membership documents will be in English unless otherwise agreed.

Your consent

By entering into this Agreement You hereby expressly accord Your consent and authorize us to collect all the required data/information including any sensitive personal data or information from You to service You under this Agreement. Prior to providing any information, You have an option not to provide the data or information sought under this Agreement by sending to us a written notice to that effect.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

By entering into this Agreement, You hereby expressly accord Your consent that for the better performance of this Agreement We may transfer Your data/information to any city within India or to a country outside India as mentioned herein. If We do transfer Your data within or outside India, We will make the appropriate checks to ensure that Your data is adequately protected.

You have the right to withdraw the consent earlier provided by You with respect to providing Your data/information sought by us anytime while availing the Services. Such withdrawal of the consent shall be intimated in writing to us. However, in the event that You decide not to provide the data/Information sought by us or withdraw the consent earlier given by You, then We retain the right to not provide the services for which such data/information was sought.

Data Protection Notice

We will use the information You provide to:

• manage Your Membership
• collect Fees when due; and
• provide the Service to You.

We may ask BHFL to tell us about changes in Your address and other personal and financial details so that We can update Your records. This may include, but is not limited to, asking for information about changes to any of Your personal information(e.g. phone or fax numbers, or e-mail addresses).

We may pass Your personal information to our approved suppliers/service providers including our group companies for the purpose of sending correspondence to You and providing some of the features of the Service to You. They may contact You by post, landline telephone or, if You have previously agreed, by email or mobile phone. By taking out Your Membership and by giving us Your address, phone number and email address, You agree that We and our approved suppliers/service providers may contact You using these methods, unless You have told us not to. If You do not want Your details to be used for these purposes, please let Us know in writing at any time.

How We protect Your data

We take data security very seriously and go to great lengths to ensure Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. Our Information and Data Security Systems at CPP Group Plc have been verified by accreditation in the form of ISO 27001 and PCI-DSS certificate for Information Security Management.

Our suppliers/service providers are vetted to ensure they comply with the necessary data protection protocol before they are approved.

We are continually reviewing and updating our security procedures as new technologies become available. All areas of our website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Please refer to our data privacy policy at our website in.cppgroup.com for more details.

Who We may pass Your details to and how they would be used

Updating Your records

We may ask BHFL to tell us about changes in Your contact details / details specifically related to the Services (subject to any disclosure contract in this regard that You may have with BHFL) so We can update Your Membership records. This may include asking for information about changes to any personal information (e.g. telephone, mobile phone or fax numbers or email addresses).

Providing the Service

If You ask us to report a lost Card, We will pass Your name and address and the details of the Card to the Issuer so that they can cancel it and provide a replacement, if requested by You.

When You take the Membership, We pass Your personal details to our approved suppliers to provide some of the services described in Section A. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

We may pass Your personal information to our approved fulfilment and courier vendors so that We can send correspondence to You and provide some of the features of the Service to You.

Marketing and Market Research

To avoid contacting You unnecessarily about products or services You may already have, We will compare Your details with information on prospect files prepared by our business partners. When We do this We may need to tell our business partners/third party suppliers/service providers that You have subscribed for the Service or hold a product with us and disclose enough personal data to allow our business partners/third party suppliers/service providers to identify You on these files.

We and our approved suppliers/service providers may also use Your personal information to contact You about goods and services that might interest You or invite You to take part in market research surveys. You may be contacted either by post, phone or e-mail for these purposes. If You would prefer this not to happen, please let us know when You register, or call us at any time if You change Your mind.

Europ Assistance India Private Limited (EAI))

When You take out a subscription, We pass Your personal details to EAI to provide the services described in Sections A9, A10 and A11. We will only pass to them the minimum amount of information required for them to be able to identify You, should You need these services. EAI may pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You require help from them.

Indian Health Organisation Private Limited (IHO)

When You take our subscription, We pass Your personal details to IHO to provide the services described in Sections A1 to A7. We will only pass to them the minimum amount of information required for them to be able to identify You and create your IHO membership, should You need to avail these services. IHO may pass Your information (such as Your name, contact details, etc.) to third parties to enable them to assist You only in instances when You avail the services offered in Section A1 to A7. However to offer these services, IHO may have to collect your identifiable health information including physical, physiological and mental health condition, and medical records and history as part of IHO’s virtual health services. The use of your sensitive personal information which includes your health information will be governed IHO’s Privacy Policy and Terms of Use.

Grievance regarding Data Protection issues

If at any time You want to tell us about a problem, discrepancy or grievance regarding Your personal data/information/details or the processing thereof, please call our designated grievance officer Prachala Singh on 1860-419-4010 or You can also write to our grievance officer at:

CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that You may have within a period of thirty (30) days from the date of receiving Your grievance.

CPP LIVCARE HELPLINE #

1860-419-4010 (Mon – Sun, 11 AM to 9 PM)

WRITE TO US

CPP Assistance Services Pvt. Ltd.
P. O. Box No. 826, Kalkaji Post Office, New Delhi - 110019

About CPP

30 years of helping our customers

CPPGroup Plc has over 30 years of experience in helping customers. Via our Business partners and digital channels, CPP provides Life Assistance products that help consumers cope with the anxieties and complexities of modern life. Today consumers are increasingly reliant on their payments cards and mobile phones; they travel more, value their free time, and want to protect what is most valuable to them – at home and abroad. The loss or disruption of these life essentials can be inconvenient and stressful.

We listen to our customers and monitor market trends to make sure we offer help where it's needed in an ever changing world, at affordable prices.

Since 1980 we've been building long-term relationships with our customers and are proud to support over 4.4 million customers in 15 different geographical markets across Northern Europe, Southern Europe, Latin America and Asia Pacific – some of whom have been with us since day one!

Our award-winning call centres manage thousands of calls each day.

You can find out more about CPP Group by visiting our corporate site at www.cppgroup.com

CPP launched its flagship products in India in 2008 in partnership with leading banks and institutions.